Opportunités du centre de support

Bilingual Specialist, Practice Integration & Onboarding

Who you are

You are highly organized, a strong communicator, and thrive in fast-paced, service-oriented environments. You bring structure to complexity, manage multiple priorities with ease, and ensure nothing falls through the cracks. You understand that onboarding is both operational and relational. With a strong customer service mindset, you guide stakeholders through change with clarity and professionalism, creating a seamless, high-quality experience. You take ownership, collaborate effectively across teams, and continuously look for ways to improve how we integrate and grow.

At Dentalcorp, we partner with leading dental practices across Canada, providing the operational and strategic support that allows clinicians to focus on delivering exceptional patient care. Our growth is driven by strong partnerships and a commitment to delivering Brilliant Experiences at every stage. Integration is one of the most critical moments in that journey.

As the Bilingual Specialist, Practice Integration & Onboarding, you will lead the transition of newly acquired practices into our network, from Letter of Intent (LOI)  through 90 days post-partnership. You will coordinate cross-functional teams, manage timelines, and guide new Partners through a significant transition with structure, clarity, and professionalism.

This role plays a key part in ensuring Partner confidence, operational stability, and long-term success.

In this role, you will

Lead End-to-End Integration Project Management

• Lead end-to-end integration for new practices, managing timelines, milestones, and multiple concurrent transitions.

• Coordinate cross-functional execution across Operations, IT, Finance, Payroll, HR, Marketing, and other teams.

• Serve as the primary point of contact for Practice Managers and Partners, guiding administrative and operational onboarding with professionalism and credibility.

Drive Change Management & Stakeholder Alignment

• Support Partners and teams through change by reinforcing clarity, expectations, and timelines.

• Build strong cross-functional relationships to ensure coordinated execution.

• Provide structured status updates to Corporate Development and internal stakeholders.

• Reinforce ownership and accountability across departments.

Champion Process Innovation & Continuous Improvement

• Identify integration gaps and opportunities to streamline onboarding workflows.

• Implement enhancements to improve execution and refine tools as systems evolve.

• Contribute to strengthening and scaling our integration model as we grow.

What we're looking for

• Fully bilingual (English and French) with strong verbal and written communication skills.

• 3–5+ years of experience in onboarding, project coordination, operational integration, hospitality, healthcare, customer service leadership, or similar environments.

• Proven ability to manage multiple projects and timelines in a fast-paced environment.

• Strong customer service orientation with a proactive, solutions-focused mindset.

• Experience working with cross-functional stakeholders and managing expectations.

• Excellent organizational skills and attention to detail.

• Comfort navigating Microsoft Office and multiple technology systems.

• Experience in dental, healthcare, hospitality, or multi-site operations is considered an asset.

About Dentalcorp 

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

The salary range for this position is $72,000 to $82,000 CAD annually. Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations.